Policies

Turn Around Time (TAT)

  • Ready to Ship (RTS): 3 to 5 Business Days
  • Custom: 6 to 8 Weeks

**Please note that our TAT is the time it takes us to create and process your order. TAT does NOT include shipping time.

Return/Exchange Policy

Due to the custom nature of our products, we do not allow returns or accept exchanges. However, if you have an issue with your order, please contact us.

Disclaimer

We do our best to make each item as perfect as possible; however, because your item is handmade you may see small flaws due to the nature of the art. To ensure you get the best use of your items, please see our care instruction below.

Care Instructions

  • Do not soak. Soaking your tumbler can lead to the Epoxy Seal breaking  and ruining the artwork.
  • Please DO NOT use Dishwasher or Microwave.
  • Do not leave in direct sunlight for long periods of time. Although we use high quality epoxy with 500* heat resistance and UV protection, long term exposure to UV rays can damage/fade your cup design. This can also cause premature yellowing of the epoxy.
  • Avoid dropping or rough handling of products. 

All of our Items are Hand Made, with tons of Love, Time, and Talent poured into them. Please carefully follow care instructions to ensure you get the most out of your items!